05.Operation and Maintenance


For each customer, we will perform operation and maintenance for the locations where our installation work has been performed, as per our customer request. We propose and support maintenance and operation plans to meet various operation and maintenance needs. Our proposals are based on requirements such as fault isolation, send-back support, remote support, on-site support, spare equipment, remote monitoring, periodic inspections, and scope of maintenance.

Nationwide Emergency Maintenance Service

Available hours will be in accordance with customer requirements.
Ex.1 Weekday: 9am-5pm
Ex.2 Weekdays: 9am-10pm
Ex.3 365 days a year: 9am-5pm
Ex.4 365 days a year: 9am-10pm

Nationwide Support System
  • ◎On-site support available nationwide in cooperation with partner companies
  • ◎On-site support available 365 days a year (basic hours: 9:00-17:00)
One-stop system from installation to maintenance
  • ◎Speedy response
  • ◎Flexible response tailored to customer needs by leveraging our knowledge of installation
Reliable Monitoring System
  • ◎Monitoring servers can be built for active resource and life monitoring
Equipment selection, verification, and response to manufacturers
  • ◎Our proposal for the best plan based on equipment selection and verification
  • ◎Able to isolate equipment based on extensive equipment knowledge
  • ◎Track record (equipment) [Cisco [Catalyst L2/L3 / Router / AP], Juniper [SSG / ISG / SRX / EX], NEC [UNIVERGE IX], FXC [L2/L3], YAMAHA [RTX / FWX], CenturySystems [XR / NXR]], etc.
  • ◎Track record (verification) [Verification of circuit redundancy and equipment redundancy using BPG and STP on Cisco routers, verification of VPN connections to existing center routers using other vendors' equipment]